When do I get the physical product(s) and/or supplement(s)?
Please allow up to 2 business days for processing your order in our Texas fulfillment center. Orders will typically arrive 5-8 business days after shipment. You will receive a shipment notification once your order ships.
Where can I find my username/password?
Your username and password were emailed to you after you placed your order. The email will have come from support@primallabs.com with a subject line beginning with "Your login information and invoice..." If you do not see this email please make sure to check your spam/junk folder or your promotions folder if you use Gmail. If you are unable to locate the email our customer service team can provide your username and password. You can reach our customer support team by email at support@primalhealthlp.com or by phone at 817-360-1171, Monday - Friday 8AM - 5PM Central Time.
Where do I access my digital products?
The username and password provided in your invoice email can be used to log in to all of your accounts.
You can access your digital Smart Blood Sugar products immediately here: https://store.primallabs.com/members.
If you signed up for the Natural Health Connections Newsletter you can access all issues immediately here: https://naturalhealthconnections.com/issues.
If you signed up for Perfect Meal Plans you will have access to weekly meal plans here: https://store.primallabs.com/members/pmp/.
Is my order secure?
Yes. Primal Labs implements a variety of security measures to maintain the safety of your personal information. When you place your order, all of your personal information is transmitted via Secure Socket Layer (SSL) technology – the industry standard for secure online transactions. All of your credit card details are stored in an industry standard secure vault, which does not provide anyone direct access to your information.
How do I cancel my membership?
We offer easy online cancellation for any membership here: https://store.primallabs.com/members/?p=subscriptions using the username and password emailed to you in your original invoice email.
If you prefer not to cancel online, you can reach our customer support team by email at support@primalhealthlp.com or by phone at 817-360-1171, Monday - Friday 8AM - 5PM Central Time and they will be happy to assist you.
How do I request a refund?
We offer a 60-day money back guarantee with your purchase. If you are not satisfied please contact our customer support team by email at support@primalhealthlp.com or by phone at 817-360-1171, Monday - Friday 8AM - 5PM Central Time and they will be happy to assist you.
